Biography
Julia Gluesing
Professor313-577-1383
ad5869@wayne.edu
Biography
Julia Gluesing is a business and organizational anthropologist and Research Professor in Industrial and Manufacturing Engineering at Wayne State University. Julia also serves as the Associate Director of the Institute for Information Technology and Culture (IITC), and is an adjunct professor of Anthropology. In her current assignment in Engineering, she is responsible for the development of a global engineering management masters program for working engineers. She is working with Tsinghua University and Tongji University in Beijing and Shanghai, China on the delivery of degree and non-degree programs. Julia teaches the management of technology change and virtual teaming in global organizations and serves as a leadership project advisor in the Ford and Visteon Engineering Management Masters Program (EMMP). In her research, she is the Principal Investigator on a National Science Foundation Grant, the “Digital Diffusion Dashboard”, to study the diffusion of innovation across the global enterprise by tapping into an organization’s the information technology infrastructure. Julia has been a Principal Investigator or co-Principal Investigator on five previous National Science Foundation research grants. She has published professionally, most recently as a contributing author in Virtual Teams that Work: Creating Conditions for Virtual Team Effectiveness (Jossey-Bass 2003), Handbook of Managing Global Complexity (Blackwell 2003), and Crossing Cultures: Lessons from Master Teachers (Routledge 2004).
In 1992, Julia founded Cultural Connections, Inc., a research, consulting and education firm supporting global business development. At Ford Motor Company she served as a consultant, researcher and trainer to help members of vehicle program teams and functional teams develop strategies and skills for working globally. She has also conducted research in global work practices, cross-cultural and organizational communication for Nissan Motor Corporation, EDS Corporation, Sun Microsystems, Exxon Corporation, Bull H.N. Information Systems, General Motors, NSK Corporation, Warner Lambert/Parke-Davis Pharmaceuticals, and Sheraton, Marriott, and Hyatt Hotels and Resorts. Prior to founding CCI, Julia was employed as a research manager and training consultant with Sandy Corporation, a leading communication and training firm serving Fortune 100 companies. Before joining Sandy, Julia spent 11 years in the hospitality industry, including six years with Westin Hotels, and three years as Marketing Coordinator for the San Francisco Convention and Visitors Bureau with responsibility for international marketing. She has served on the faculty in the Michigan State University School of Hotel, Restaurant and Institutional Management and in the Department of Communication.
Education
Wayne State University Ph.D., 1995 Cultural Anthropology
Major: Business and Industrial Anthropology
Minor: Language and Culture
Area: France
Dissertation: “Fragile Alliances: Negotiating Global Teaming in a Turbulent Environment”
Advisor: Dr. Marietta Baba, Chair, Department of Anthropology (now Dean of Social Science, Michigan State University)
Michigan State University M.A., 1985 Communication
Major: Organizational Communication
Minor: Intercultural Communication
Thesis: “Communication Patterns and Upward Job Mobility Among Journalists”
Thesis Chair: Dr. Judee Burgoon
Phi Kappa Phi
University of California, Davis B.A., 1971 Double Major: French, Russian
Cum Laude, Phi Beta Kappa
Université de Montpellier, France 1969 Diplôme de Français Avancé
Courses Taught
Wayne State University:
Industrial and Manufacturing 1997- IE 7830 – Management of Technology
Engineering Change
Department of Management 2005 MGT 7700 – Leadership of the Technical
Organization
Organization
Department of Anthropology 2002- ANT 3150 – Business and Industrial
1992-94 Anthropology
ANT 7700 – Special Topics in Business
Anthropology: Cultural Identity and
Globalization
Anthropology: Cultural Identity and
Globalization
Michigan State University:
Department of Communication 1981-85 Com 100 – Introduction to Human
Communication
Com 315 – Organizational
Communication
Communication
Com 326 – Business Communication
Com 352 – Nonverbal Communication
(Undergraduate)
(Undergraduate)
Com 830 – Nonverbal Communication
(Graduate)
(Graduate)
Hotel Restaurant & Institutional 1982-85 HRI 375 – Hospitality Marketing (Junior)
Management HRI 475 – Hospitality Marketing (Senior)
HRI 876 – Hospitality Marketing
(Graduate)
(Graduate)
Publications
Journal Articles:
Gluesing, J.C. and Brannen, M.Y. 2005. “What’s in a Team? Cross-Cultural Difference in the Conceptualization of Teamwork and Its Effect on Commonization of Product Development Processes.” Submitted to special issue of the Journal of Organizational Behavior, Organizational Behavior in Multinational Organizations – The Challenge of Balancing Local and Global Context.
Baba, M., J. C Gluesing, H. Ratner and K. Wagner. 2004. “The Contexts of Knowing: Natural History of a Globally Distributed Team.” Journal of Organizational Behavior, 25: 547-587.
Gluesing, J. C. 1998. “Building Connections and Balancing Power in Global Teams: Toward a Reconceptualization of Culture as Composite.” Special volume on “Anthropology of Business Organizations,” Hamada, T. (ed). Anthropology of Work Review, 18(2):18-30. (Invited)
Book Chapters:
Gluesing, J., K. Riopelle, K. Chelst, A. Woodliff, L. Miller. 2005 “An Educational Partnership for Immediate Impact.” In Elizabeth Briody and Robert Trotter (Eds), Partnering for Performance: Inside Culture and Collaboration. Forthcoming. Walnut Creek: Altamira Press.
Gluesing, J. C. “Teaching Culture ‘On The Fly’ and Promoting ‘Learning in Working’ in Global Teams.” In Goodman, L, N. Boyacigiller & M. Phillips (Eds), Crossing Cultures: Insights from Master Teachers. Routledge, June 2004.
Gluesing, J. C. and C. Gibson, “Designing and Forming Effective Global Teams.” 2003. In Lane, H.W., M.L. Maznevski & M. Mendenhall and J. McNett (Eds),Handbook of Global Management: A Guide to Managing Complexity, pp. 199-226. Malden, MA: Blackwell
Gluesing, J., T. Alcordo, M. Baba, D. Britt, W. McKether, L. Monplaisir, H. Ratner, and K. Riopelle, K. Harris Wagner. 2003. “The Development of Global Virtual Teams.” In Gibson, C. & S. Cohen (Eds), Virtual Teams That Work: Creating Conditions for Effective Virtual Teams. San Francisco: Jossey-Bass
Riopelle, K., J. Gluesing, T. Alcordo, M. Baba, D. Britt, W., McKether, L. Monplaisir, H. Ratner, K. Harris Wagner. 2003. “Context, Task and the Evolution of Technology Use in Global Virtual Teams.” In Gibson, C. & S. Cohen (Eds), Virtual Teams That Work: Creating Conditions for Effective Virtual Teams. San Francisco: Jossey-Bass
Conference Proceedings:
Blow, S., J. Danowski, M. Ferencz, J. Gluesing, F. Hallway, M. Henry, S. McClain, K. Riopelle. 2005. “Managing Technology Change through Organizational Communication Networks.” Conference: Portland International Conference on Management of Engineering Technology (PICMET), August 2005 Conference Proceedings, Portland OR
Gluesing, J. 2000. “Comment rendre efficace des équipes de travail interculturelles: construire de nouvelle formes de communication et équilibrer les pouvoirs en présence,” pp. 262-268. In Chine-France: Approches interculturelles en économie, littérature, pédagogie, philosophie et sciences humaines. Paris: L’Harmattan.
Gluesing, J. and M.Y. Brannen. 1998. “Transferring Knowledge, Technology and Processes across Cultures in Global Product Development.” pp. 70-82. Managing Economic Liberalization in South Asia: Directions for the 21st Century. C. Jayachandran, N. Balasubramanian, S M Dastagir (Eds.). New Dehli: Macmillan India Limited.
Other Publications:
Baba, M.L., D. Falkenberg, D. Lathin, F. Seaton, J. Gluesing. 1994. C4 Human and Cultural Factors Management Guide. Published by General Motors Corporation.
Gluesing, Julia C. with Marietta L. Baba. (1992) Knowledge Creation: Japan vs. the West. Invited Commentary. Harvard Business Review. 70(1): 157-158.
Crystler (Gluesing), Julia and Richard V. Farace. (1987) Effective Communication in Hotel Sales and Marketing. Washington, D.C.: Hotel Sales and Marketing Association International (HSMAI).
Crystler (Gluesing), Julia. “The Importance of Selling Silently.” HSMAI Marketing Review, Winter 1985, Volume 3, Number2.
Crystler (Gluesing), Julia. (1983) Situation Analysis Workbook. Washington, D.C.: HSMAI and AH&MA.
Current Works in Progress:
“International Management and Cultural Identity: A Case of More is Better.” Under preparation to submit to International Journal of Cross-Cultural Management
“Cultural Variations in the Meaning of Teamwork” with Zeynep Aycan, Koc University, Istanbul, Turkey
Professional Memberships
Dissertation Committee Advisor,Wayne State University
“The Magical Power of Reciprocity: Towards an Understanding of Cultural Integration Across the Division of Labor in a Cross-Functional Automotive Design Organization via a Troy of Processual Culture” by Brad Trainor, Major: Cultural Anthropology,
“Transforming Transform, Inc: Team Experiences in Designing Transformative Initiatives” by Kathleen Fell, Major: Cultural Anthropology, September 2001
“Holistic, Ecological and Systemic Measures of Patient Focused Care,” by Maureen Heaphy, Major: Industrial Engineering, October 1998
Willie McKether, Anthropology
Christine Miller, Interdisciplinary, Anthropology and Management
Gloria Perkins, Anthropology
Academic Advisor, Socio-Cultural Aspects of Technical Systems, Wayne State University Engineering Management Masters Program (EMMP) for Ford Motor Company Executives, Year-Long Team-Based Leadership Projects
Digital Diffusion Dashboard (2003)
PDx Product Development Exchange (2002)
Vehicle Technology Selection Process (2001)
Lean Manufacturing Measurables (2001)
Redefining Product Development and Manufacturing Approaches to the Aftermarket (2000)
Engineering Change Risk Analysis (1999)
New Visteon Business Plan Process (1999)
Structured Change Management Applied to Complexity Reduction (1999)
Powertrain Complexity Optimization (1999)
21st Century Lean Extended Enterprise Model Deployment – Lean Value Chain (1999)
Visual Ford Product Development System Program Notebook (1998)
Chair, Teaching Committee, International Management Division, Academy of Management, 2003 -
Reviewer and Editorial Board Member, International Journal of Cross-Cultural Management, 2001-
Advisor to the Board of Directors, International Academy International Baccalaureate High School, 1996-
Member American Anthropological Association Committee to Promote Public Awareness of Anthropology Through the Media, 1997-1998.
Academy of International Business
Academy of Management
American Anthropological Association
International Communication Association
International Union of Anthropological and Ethnological Sciences
Society for Applied Anthropology
Women in International Trade
French-American Chamber of Commerce Michigan Chapter
Product Development and Management Association
Research Interests
Wayne State University:
Principal Investigator – Accelerating the Diffusion of Innovations: A “Digital Diffusion Dashboard” Methodology for Global Network Organizations. Grant Award #SES-0527487 National Science Foundation, Human and Social Dynamics (HSD) Program Grant, in collaboration with Ford Motor Company, General Motors Corporation, DaimlerChrysler, IBM and Automotive Industry Action Group as industry sponsors and research partners, $434,000, September 2005 – August 2008.
Principal Investigator – The Evolution of Globally-Distributed Teams: Organizational Learning and the Role of Information Technology. Grant # SES-9976503 National Science Foundation, Innovation and Organizational Change (IOC) Program, in collaboration with Ford Motor Co., Milliken, Motorola, Procter and Gamble and Autoliv as industry sponsors and research participants, $298,318, 1999-2002.
Co-Principal Investigator – A Socio-Technical Systems Approach to Quality Transformation. National Science Foundation. Grant #SBR-9422337 National Science Foundation, Transformations to Quality Organizations Program (TQO), with Ford Motor Co. and General Motors as industry collaborators, $321,000, 1995-1998.
Research Associate, Readiness Assessment and Planning Tool Research (RAPTR), with ITI/WizdomSystems, Inc., Logistics Research Division of Armstrong Laboratory, Wright-Patterson Air Force Base, Ohio, $500,000, 1997-1999.
Research Associate, Communication Assessment Pilot, Wright-Paterson Air Force Base, Air Force Research Laboratory, with ERIM, $60,000, 1998-1999
Research Associate, General Motors and EDS Study Grant, Using Cultural Knowledge to Strengthen C4 (CAD/CAM/CAE/CIM) Technology Implementation, M. Baba and D. Falkenburg, Co-PIs, $400,000, 1992-1994.
Graduate Research Assistant, U.S. Air Force/Wizdom Systems, Inc, The Cultural Ecology of Work Group Responses to CAALS Implementation, $40,000, 1993-1994.
Michigan State University:
Graduate Research Assistant – National Science Foundation, The Relationship of the Scanlon Participative Management Process to Organizational Innovation, Productivity, and Inter-organizational Innovation Transfer. Peter R. Monge and R. V. Farace, Co-PIs, $250,000, 1983-1985
Graduate Research Assistant – National Science Foundation, Determinants of University-Industry Linkages: A Four-University Study. Herman R. Koenig and R. V. Farace, Co-PIs, $398,000, 1984-1986.
Research Staff – American Society of Newspaper Editors, Newspaper Readership Project Award, Judee Burgoon, Michael Burgoon and Charles Atkin, Co-PIs, Michigan State University, Department of Communication, $80,000, June 1982.
Papers and Conferences
“Managing Technology Change through Organizational Communication Networks.” Portland International Conference on Management of Engineering Technology (PICMET) August 2005, Portland, OR
“Organizational Communication Networks and Manufacturing Plant Productivity.” Conference: International Network for Social Network Analysis Sunbelt XXV Conference , February 16-20th, Redondo Beach, CA
“Being There: Is it necessary with virtual co-location technology?” Paper presented at the Product Development and Management Association Annual Meeting, October 2005.
“An Educational Partnership for Immediate Impact.” Paper presented at the Society for Applied Anthropology Annual Meeting, Santa Fe, New Mexico, April 2005.
“Big, Bold, Holistic and Innovative Action Research.” Presenter for Professional Development Workshop, Academy of Management Annual Meeting, New Orleans, Louisiana, August 2004.
“Information Technology (IT) and Anthropological Advocacy.” Organizer and chair of session presented at the Society for Applied Anthropology, Dallas, Texas, March 2004.
“Organizational Culture in the Context of Complexity, Ambiguity and Flux.” Paper presented at the American Anthropological Association Annual Meeting, Chicago, November 2003.
“Global New Product Development: Challenges to Innovation.” Lecture presented at the Product Development and Management Association Annual Meeting, Boston, Massachusetts, October 2003.
“Identity in Global Teamwork.” Paper presented at the American Anthropological Association Annual Meeting, New Orleans, November 2002.
“The Evolution of Globally Distributed Teams.” Virtual Teams Teleworkshop, co-sponsored by Boston College and Harvard University, November 2002, www.virtualteamsresearch.org.
“Context, Task and Technology in Global Virtual Teams.” Invited guest lecture at University of South Carolina, October 2002.
“Virtual Teams that Work: Creating Conditions for Virtual Team Effectiveness.” Center for the Study of Work Teams annual meeting, Dallas, September 2003
“Leading and Teaming in a Global Context.” Panel paper presented at Academy of International Business Annual Meeting, San Juan, Puerto Rico, July 2002.
“The Development of Globally Distributed Teams.” Invited seminar presented at the Institute of International Business, Stockholm School of Economics, Stockholm, Sweden, October 5, 2001.
“Virtual Teams are Different.” Presentation as part of Showcase Symposium “Virtual Teams: A New Team Form for the New Century? A Multi-Disciplinary Scholar-Practitioner Debate Exploring How Different Virtual Teams are from Traditions Teams.” Academy of Management Meeting, Toronto, Canada, August 2000.
“Virtual Global Teams are Different.” Paper presented at the American Anthropological Association Annual Meeting, San Francisco, CA, November 2000.
“Transferring Knowledge, Technology and Processes Across Cultures in Global Product Development Teams,” with Mary Yoko Brannen. Paper presented at Academy of International Business, Charleston, South Carolina, November 1999.
“Teaching Culture on the Fly.” Invited presentation at CIBER Master Teacher’s Workshop on Crossing Cultures at UCLA Anderson School of Business, Los Angeles, CA, June 1999.
“Team Interactions and Quality Performance in the Product Development Process: Case Examples from the U.S. and Japan,” with Mary Yoko Brannen. Paper presented at the American Anthropological Association Annual Meeting, Philadelphia, PA, November 1998.
“Global Product Development and Technology Transfer.” Paper presented at South Asia Conference on Economic Liberalisation, Chennai, India, August 1998.
“Practicing Anthropology in Private Sector Business and Industry: A Global Perspective.” Session Organizer and Presenter at International Congress of Anthropological and Ethnological Sciences, Williamsburg, VA, July 1998.
“Construisant les Connexions et Equilibrant le Pouvoir dans les Equipes Mondiales: Le Travail des Equipes Interculturelles,” Le Séminaire Interculturel Sino-Français de Canton , Guangzhou, China, 27-30 Mai 1998 .
“Team Dynamics in Automotive Product Development: A Case Comparing a US & Japanese OEM,” with Don Falkenburg and Marietta Baba. Paper presented at Informs Engineering Conference, Seattle, Washington, 1998.
“Communication Issues in a Global Organizational Environment: Communication Strategies and Practices for Negotiating Global Teaming.” Paper presented at Annual Conference of the International Communication Association, Montreal, Quebec, Canada, May 1997.
“Developing a Global Sales Team.” Paper presented at American Anthropological Association Annual Meeting, Washington, D.C., November 1997.
“Strategies for Interacting Effectively with Media Professionals.” Workshop presented at the American Anthropological Association Annual Meeting, San Francisco, CA, November 1996.
“Building Connections and Balancing Power in Global Teams: Toward a Reconceptualization of Culture as Composite.” Paper presented at American Anthropological Association Annual Meeting, San Francisco, CA, November 1996.
Academic/professional activities
ACADEMIC EXPERIENCE
Wayne State University 2004- Research Professor
Department of Industrial and Manufacturing Engineering
2002- Associate Director, Institute for Information Technology and Culture
1999- Research Associate and Adjunct Professor
Department of Anthropology
1995-2004 Research Associate and Adjunct Professor
Department of Industrial and Manufacturing Engineering
1992-95 Graduate Research Assistant
Department of Anthropology
Michigan State University 1981-85 Instructor and Graduate Assistant, Department of Communication, College of Communication Arts & Sciences
1982-85 Lecturer, Hotel Restaurant and Institutional Management, College of Business
Other Professional Experience
President 1992- Cultural Connections, Inc.
Troy, Michigan
Consultant and Research Manager 1985-1991 Sandy Corporation
Troy, Michigan
General Manager 1980-1981 Donna Franca Tours
Boston, Massachusetts
Assistant General Manager 1979-1980 Mackinac Hotel
Mackinac Island, Michigan
Manager 1978-1979 The Westin Hotel
Detroit, Michigan
Manager 1975-1978 St. Francis Hotel, Westin Hotels
San Francisco, California
Director 1974-1975 International Visitor Services
Native Sons Tours
San Francisco, California
Marketing Coordinator 1971-1974 San Francisco Convention and Visitors Bureau
San Francisco, California
Awards and Honors
Most Innovative Session Award from Organizational Behavior Division as collaborator in Showcase Symposium at Academy of Management Annual Meeting, Toronto, Canada, August 2000.
Elected to Phi Kappa Phi Society for academic excellence in graduate studies (GPA 4.0) at Michigan State University (1985).
Elected Phi Beta Kappa Society for academic excellence in language studies as an undergraduate student at University of California, Davis (1971).